Refunds and cancellation

Last updated 17 October 2026

What you buy

A package gives you access to online IELTS practice tests for the number of days shown on the Packages page. It is a one-time payment: nothing renews automatically and there is nothing to cancel at the end.

Refunds

• Not used yet: if you have not started any test in the package, you can ask for a full refund within 7 days of payment.
• Already used: once a test in the package has been started, the package is not refundable, because the tests are delivered at once and marking (including AI marking) is carried out when you submit.
• Our fault: if a technical problem on our side stopped you from taking a test you paid for, and we cannot fix it, we will restore the test or refund its share of the price.
• Charged twice or charged without a package: we refund the extra payment in full.

How to ask

Write to us from the email address of your account (see Contact) with your order reference. Approved refunds are paid to the original payment method through Razorpay, usually within 5 to 7 working days of approval (your bank may take longer). When a package is refunded, access to it ends.

Upgrades

When you upgrade, the unused days of your current package are credited to the new one, so that credit is not refunded separately.